Revolutionizing SaaS customer experience through strategic process mapping
In the SaaS industry, providing exceptional customer support is essential for maintaining competitive advantage. Companies are increasingly adopting innovative strategies to enhance their service delivery, with strategic process mapping being a key approach. As a participant in the SaaS sector, it is crucial to recognize the importance of effective customer support. With rising customer expectations, […]
How Online Training Videos Are Costing You Potential Customers
In the summer of 2017, I was invited to speak at a conference about the success of my eCommerce business. The audience I was speaking to was made up of eCommerce business owners who’d already spend $2,500 for a video-based training course on how to make their companies more successful. As a result of that […]
