4 Best Customs Automation Software Platforms Transforming Trade and Telehealth

Customs automation software platforms are changing how global trade operates. Instead of dealing with slow, manual processes that often lead to errors and added costs, companies now rely on smarter, automated systems. These tools combine AI, analytics, and streamlined workflows to manage everything from duty recovery to secure data handling. 

Manufacturers, exporters, and service providers benefit through faster compliance, fewer administrative tasks, and better visibility across operations. Some platforms even extend their impact into telehealth, where secure communication and reliable technology are critical. 

In this guide, we’ll highlight four leading platforms helping organizations cut costs, save time, and boost efficiency. 

1. iotum

iotum is built for healthcare teams that need secure, reliable, and easy-to-use telehealth video conferencing API. Instead of forcing everyone into the same mold, it offers customizable solutions designed to fit the unique needs of medical organizations.

What Makes iotum Stand Out

• No Downloads Needed: Patients can join straight from their browser, no apps, no tech headaches.
• Works Everywhere: Compatible with Android, iOS, laptops, desktops, and tablets.
• All-in-One Tools: From text chat and file sharing to screen sharing and live video annotation, everything’s included.
• Smart Waiting Rooms: Helps manage patient flow efficiently.
• Auto Recording + Transcripts: Sessions are recorded with transcripts generated automatically.
• Sentiment Analysis: Gives real-time insights into patient interactions.
• Accessibility Built-In: Closed captions ensure inclusivity for every patient.

Security and Compliance First

Patient privacy isn’t just a feature; it’s the foundation. iotum is fully HIPAA-compliant through the Compliancy Group’s Six Stage Implementation Program, covering everything from Privacy and Security to HITECH rules.

Added protections include:

• End-to-end encryption on all calls
• Role-based access controls
• Audit logs to track user activity
• HIPAA-compliant secure data storage 

It also meets GDPR and CASL standards and is on track for SOC2 certification.

Where iotum Shines

• Remote Patient Monitoring: Ideal for chronic care patients in remote areas, offering seamless EMR integration for streamlined workflows.
• Virtual Mental Health Support: Private, secure sessions with tools for sharing charts, notes, and educational content. 

With iotum, providers can expand access to care without compromising on security, compliance, or patient experience.

2. Webex for Healthcare

Webex offers a complete solution that medical providers need through its specialized platform. It still works best for people to visit with their doctors virtually, using live video connections. 

Webex for Healthcare Key Features

Webex for Healthcare delivers practical tools designed for clinical settings:

• Instant Connect – Browser-based telehealth visits through EMR portal links with no app installation required
• Virtual Rounding – Providers join from anywhere and control patient-facing device cameras through Far End Camera Control
• EHR Integration – Works with Epic and other major electronic health record systems
• Patient Queue Management – Waiting room functionality with hardware testing for patients
• Multi-Party Support – Accommodates up to 100 participants per consultation

Webex for Healthcare Security & Compliance

Healthcare organizations can implement Webex while meeting HIPAA compliance requirements. 

Here’s how we help you succeed with what’s built right in:

• End-to-end encryption using TLS protocols and AES-256 ciphers
• Separate storage of audio, video, and data streams
• Advanced administrative controls, including rate limiting on logins, account deactivation, and strict access permissions
• Business Associate Agreement (BAA) available upon request
• HITRUST CFA certification available for Webex Teams

Webex for Healthcare Best Use Case

Large healthcare systems benefit most from Webex implementations. The Georgia Department of Public Health utilized Webex during the COVID-19 pandemic to onboard 1,200 providers more quickly for tele-intervention services within three months. Their network grew into one of the nation’s largest telehealth systems with over 1,000 connected endpoints.

UC Davis Health blended ExtendedCare Telehealth with Webex to create solutions for clinical scenarios of all types. Consider how doctors use video to visit patients in their rooms and chat with their families. Or, a money expert helping someone understand their bills over a screen.

3. TrueConf

TrueConf brings a self-hosted, on-premise solution to telehealth video conferencing. Want simpler group calls? TrueConf delivers. Who’s still number one for healthcare, right? Yet, if your company craves total command of its communication, TrueConf provides robust options.

TrueConf Key Features

TrueConf shines with capabilities that healthcare providers can control:

• Offline Operation – Works without internet in local networks, making you completely independent of external providers
• 4K UltraHD Video – Crystal-clear imaging lets doctors see details clearly and zoom in during surgical procedures
• DICOM Support – Handles the medical imaging standard that stores and sends digital patient images
• Medical Equipment Integration – Connects with endoscopes and other specialized devices to capture video
• Multi-Device Access – Connect from meeting rooms, PCs, smartphones, or browsers
• Collaboration Tools – Share lab results, messages, and medical files as they happen

TrueConf Security & Compliance

Patient data protection lies at the heart of TrueConf’s design:

TrueConf meets HIPAA security standards and runs on private networks that customers directly control.

The platform protects all communications through:

• TLS 1.3 for signaling data and client-server connections
• AES-256 encryption for media data
• SRTP or H.235 encryption based on network protocol

The platform also lets you add extra security with end-to-end encryption using VPN gateways.

TrueConf Best Use Case

Psychological clinics really benefit from TrueConf. GreenLeaf Psychological & Support Services uses TrueConf Server to handle virtual patient sessions across multiple locations. 

The platform helps with:

• Remote client support with visual feedback
• Full HD video calls on local networks
• Secure session recording for specialist review
• Remote registration and scheduling

Tim Sauve, Executive Director at GreenLeaf, says, “TrueConf facilitates an ongoing video conference between our two offices, allowing for the swift addressing of clients upon arrival”.

4. Caregility

The Caregility Connected Care platform combines bedside care, virtual encounters, and AI services into one powerful telehealth solution. Caregility remains the best tool for telehealth video conferencing, with solid features that make it a worthwhile consideration.

Caregility Key Features

Caregility’s platform stands out with its all-encompassing approach to virtual care:

• Three-Tier Clinical Support – Combines bedside care, virtual encounters, and AI services to provide complete 360° inpatient coverage
• Purpose-Built Applications – Helps patients, clinicians, interpreters, and families participate in one-on-one and one-to-many virtual sessions.
• Smart Room Devices – Hospital-grade telehealth edge devices equipped with advanced audio, video, and radar services
• Edge Computing – AI capabilities built into devices eliminate the need to stream patient data to the cloud
• Integration Capabilities – Seamlessly connects with EHRs, digital health devices, and clinical services, offering deep integration with the Epic module’s

Caregility also provides proactive device fleet monitoring with self-healing devices and remote troubleshooting capabilities.

Caregility Security & Compliance

Patient data protection forms the core of Caregility’s architecture:

• HIPAA, GDPR, and CCPA compliant
• ISO and SOC certified for information security
• ISO 27001 certification for information security management
• ISO 27701 certification for privacy information management

Caregility has passed intensive audits with zero evidence of nonconformity. Customers find their private data much safer with this platform. Talking to your doctor through a video call is now an option. The effective resolution.

Caregility Best Use Case

Caregility excels in hospital settings that require comprehensive virtual care solutions. The platform has earned the Best in KLAS Virtual Care Platform (Non-EMR) award three years in a row.

Healthcare organizations have seen better patient outcomes with Caregility. A healthcare coordinator shared, “We have seen improvements in our scores for patient outcomes, and Caregility is the backbone of that improvement”.

More than 1,300 hospitals count on this system. These facilities, which belong to dozens of health groups, handle millions of virtual appointments each year. ICU monitoring delivers clear wins. Facilities report a drop in patient mortality.

Folks just starting often mention how simple the site is to use. A Chief Medical Informatics Officer noted, “The system just works. I didn’t have to use any brainpower to conduct the visit, so I was able to use all my brainpower to take care of the patient”.

Conclusion

At their core, the best customs automation software platforms help businesses work smarter, not harder. Whether it’s simplifying import duty recovery or telehealth solutions ensuring safe, compliant connections, these tools prove the value of automation. 

The results speak for themselves: faster processes, greater accuracy, and reduced manual effort. Every organization’s needs differ, so selecting the right platform means weighing transaction volumes, regulatory requirements, and long-term goals. 

One thing is certain: automation isn’t just an upgrade anymore. It’s the foundation for staying compliant, competitive, and profitable in today’s rapidly evolving global marketplace.